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F.A.Q

Warranty

1. What is your return policy?
We warranty all parts for a period of at least 90 days, unless specifically noted, from date received.Parts not defective may be returned for within 30 days of purchase, subject to acceptance and a 25% handling charge. A Return Authorization Number (RAN) must be obtained from sales or customer service. To be returnable, parts must be in the same condition as when sold, return freight prepaid.
Orders that are cancelled before delivered, are subject to 25% handling plus freight charges.
2. What does your warranty cover?
As a rule, engines are complete assemblies including manifolds, oil pan, timing belts and covers, fuel injection or carburetor (Turbo Chargers or Superchargers sold separate)  We Guarantee only the long block. (Block and Heads) The manifolds, oil pan, timing belts and covers, fuel injection or carburetor, wiring harnesses, oil leaks, are not.We guarantee, no knocks, cracks, excessive oil burning, Our warranty covers the replacement of a defective part within the original warranty period. We warranty all parts for a period of at least 90 days unless specifically noted, from date received by purchaser or installer,Extended Warranties, lengthen that time period. Engines, Transmissions, Cylinder Heads, Transfer Cases, Rear Ends,
must be installed by a certified mechanic, Overheating voids guarantee, Make sure the heat tab is not melted or missing. Flow-check the radiator and repair it if necessary. Timing belts/chains must be changed on overhead cam engines. We are not responsible for zero clearance valve on engines with timing belts/chains. Responsibly falls back on the installer of such timing belts/chains. Warranties only apply to parts replacement. if a replacement part cannot be obtained a full refund will be issued to the original purchaser. Any refunds or exchanger must be accompanied by the original sales invoice.Any cancel of said defected part standard return policy apply. Warranties are limited to the original parts purchaser and are non-transferable.
All used parts purchases are subject to terms and conditions of the Standard engine and Parts Warranty.
No return on any electrical parts sales.

3. What if I order the wrong part?
If you order the wrong part, please let us know as soon as possible by calling the original salesperson or customer service. We will stop shipment when possible or arrange a replacement under our 30 day return policy.
4. What if you ship the wrong part?
Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick up the part and pay the return freight, And replace the part. At no additional charge. Please let us know immediately if you receive the wrong part, by calling your original salesperson or customer service.
5.
Labor, sorry we do not guarantee any labor what so ever.
6. Time Every order takes 5-15 work days. Special order parts can take longer.
Privacy Policy Statement
We respect the privacy of our visitors & customers, those who enter our contests and forums, and those who fill out our questionnaires, and do Not sell or rent our lists to third parties for e-mail marketing
For each visitor to our Web page, our Web server doesn't automatically recognize information regarding your domain or e-mail address.
We collect the e-mail addresses of those who post messages to our site, the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending email to us at the above address with the word "remove" in the subject line.

Does Action Auto Wreckers offer a catalog?
We do not have a printed catalog available. Given that we have 34,000 items available, a printed catalog would not be practical. It would be 2,000 pages thick, and would not be cost effective to ship to our customers.
One of the reasons we're able to keep our pricing so low is that we're online, and don't have the expense of creating and reissuing printed catalogs. This is especially so since items change as rapidly as they do in the auto industry.
We can assist you in finding whatever it is you're looking for - even if you yourself aren't sure what it is. Please E-mail or call us at 1.800.562.8811. We're familiar with every item we carry, and not only can we help you find what you're looking for, we can recommend products to best suit you and your auto needs.

Other
1. Which is the left side and which is the right side of a car?
The left side is the driver side in the U.S. In other words, if you're sitting in a car looking forward, the left side is on your left and the right side is on your right.
2. Do you buy privately owned vehicles?
Yes. We do buy privately owned vehicles that have proper documentation and meet our product quality criteria.
3. Why do you need to provide the VIN number?
Because the VIN number tells us all the necessary information we need to know to find the correct part for your vehicle (make, model, year, engine, brake system etc...). Actually most of other information is irrelevant.
4. What do you do to protect the environment?
It is our business! We have the state-of-the-art equipment for handling batteries, tires, oil, gasoline, freon and other vehicle liquids so that they will be properly recycled or sent to the facilities which will properly handle disposing.
Take our word; WE CARE!


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